What if I miss my return flight or it is changed?
Short answer: Go to the airline counter straight away and inform your travel agent. Your ticket will be changed through the agent and the airline. Keep a close eye on your visa expiry date.
What happened
You reached the airport late and missed the flight, or the airline changed or cancelled it.
What to do now
- Go to your airline’s counter at the airport and ask about the next available flight.
- Call your travel agent immediately and send them the ticket details.
- If the airline cancelled the flight, ask the airline about accommodation and meals.
- Tell your family the new flight details as soon as you have them.
Who to contact
- The airline counter
- Your travel agent
- Nusrah volunteers
When to escalate
If the new flight is after your visa expires, this is serious: overstaying your visa can lead to fines and a travel ban. Tell your agent at once so they can resolve it through the Saudi company. If needed, contact the Ministry of Hajj and Umrah on 1966.
Prevent it next time
- Confirm your flight time two days before leaving.
- Reach the airport at least four hours before your flight.
- Know your visa expiry date.